Manages a customer-centric service desk team, ensuring high-quality support, continuous improvement, and fosters strong relationships through quarterly customer service reviews.
Job Requirements :
Proven IT Service leader with QSR/Retail experience managing service desks and fostering a results-oriented team in a fast-paced environment. Strong communicator with commercial acumen, adept at exceeding SLAs and driving growth.
Additional Information
Location
Hemel Hempstead and Altrincham – Travel between sites required
