Accomplished customer success leader with 20+ years in IT support. Expert in incident management, team leadership, cross-functional collaboration, and project delivery. Strong communicator and analytical thinker. Holds, BTEC HNC in Computing & Software Engineering.
An established customer success and services leader with over 20 years of experience in IT customer support, consistently building and enhancing large technical support environments to improve company efficiency and performance, while leading cross-functional teams and managing complex projects.
