An accomplished COO with a robust history in leading organizational strategy and transformation. Promoted to COO due to performance, they successfully stabilized and grew operations, improved sales processes, and built a remote-first culture. With a strong background in marketing and product strategy, they have driven growth through innovative solutions, financial performance management, and team development, achieving significant milestones, including managing a £250,000 Innovate UK Smart Grant.
Achieved a 10% increase in client fees by transforming the sales process and introducing SLAs, onboarding fees, and paid trials. Successfully managed a £250,000 Innovate UK Smart Grant for AI in document management technology. Developed a high-performing remote team, enhancing retention through a strong culture and comprehensive employment policies.
