An accomplished leader with over 15 years of experience in the SaaS industry, specializing in sales, system deployment, and customer success. With dual citizenship (British and American), this professional excels in bridging technology and business across cultural divides, making them an asset for visionary strategy execution and team empowerment. Their technical expertise spans data acquisition, AI, and visualization, benefiting both US and European teams.
He led global Customer Success teams, improving net dollar retention and customer adoption, and achieved lower customer churn and employee attrition rates. He developed cross-functional action plans enhancing the developer experience and consistently supported sales to meet and exceed targets. Additionally, he created and standardized processes for improved service delivery and customer satisfaction.
